Customer Relationship Management and Social Media | Get the Big Picture

by Doris

Customer Relationship Management (CRM) is the cornerstone of any profitable business.

But today your customers are no longer passively waiting until you feed them information when it suits you!

With the emergence of social media, your clients are becoming more involved and more vocal because they have at their fingertips many virtual plateforms where they can express their opinion, their appreciation but also their dissatisfaction – to large communities that share similar values.

As a decision maker – even if you are not particularly motivated by Internet marketing – it’s essential to understand the mechanisms of social media. Use Customer Relationship Management as a smart way to ensure that your products, your services and your brand continue to enjoy an excellent reputation, out there in the global market place.

Please note that the full episode of this video is for Premium Members only. Join our growing Premium Members community and enjoy 3 benefits and more, including personal coaching.

This month’s  video tutorial about Customer Relationship Management (CRM) and Social Media is the second in our series Why you cannot say “no” to social media networking. It has the objective of giving you an overall picture of the Internet Marketing scene.

Leave a Comment

Previous post:

Next post: