MINI-COURSES FOR PREMIUM MEMBERS

Customer Relationship Management and Social Media | Get the Big Picture

June 17, 2011
Customer Relationship Management and CRM

Customer Relationship Management (CRM) is the cornerstone of any profitable business. But today your customers are no longer passively waiting until you feed them information when it suits you! With the emergence of social media, your clients are becoming more involved and more vocal because they have at their fingertips many virtual plateforms where they [...]

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SlideShare and PowerPoint boost customer relations | Video

March 17, 2011
What everybody ought to know about PowerPoint and Slide Share

Use the SlideShare online platform and PowerPoint as tools to provide great service to your customers In this free and full video episode, I talk about Kevin, a support engineer, who needs to explain complex technical issues to his network of resellers. Kevin finds that talking over the phone – whilst at the same time referring to [...]

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Mind maps stimulate creative thoughts and thinking | Video

February 4, 2011
Mind Maps Stimulate Creative Thinking

A video tutorial about how Mind Maps stimulate creative thinking A mind map is a diagram used to represent words, ideas, tasks, or other items linked to and arranged around a central key word or idea. In today’s episode, I introduce a nifty (and free) mind map software. I have been reorganising my business recently [...]

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Excel Pivot Tables – Make your numbers talk with Calculated Items | Video

February 3, 2011
Excel Calculated Items

Make your numbers talk with Calculated Items in Pivot Table Reports When you have an Excel list or another data source that does not contain all the data you need to produce a meaningful report, you can use the Calculated Items or Calculated Field Pivot Tables options to obtain new results. This video tutorial introduces [...]

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Excel Pivot Tables – Make your numbers talk with Calculated Fields | Video

February 3, 2011
Excel Calculated Fields

Make your numbers talk with Calculated Fields in Pivot Table Reports When you have an Excel list or another data source that does not contain all the data you need to produce a meaningful report, you can use the Calculated Fields or Calculated Item  Pivot Tables options to obtain new results. This video tutorial introduces [...]

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Boost your productivity with NAVIGATION keyboard shortcuts in Microsoft Office | Video

November 25, 2010

Keyboard shortcuts or hotkeys are one smart element of your Time Management skills set Execute the command you need without hovering or clicking with the mouse! In this video tutorial, I give you the essential Microsoft Office NAVIGATION keyboard shortcuts, also referred to as hotkeys. And to help you get good at using keyboard shortcuts, I have created an eBook reference [...]

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Essential Twitter skills for Busy Professionals | Video

October 5, 2010

This is tutorial 1/5 of a new Series about Social Media Networking. Do you embrace Twitter or look at it skeptically? No matter! As Busy Professionals we need to understand it’s impact: how will it affect our client relationships, and what are the probablilities of it changing the way we communicate and network? I am [...]

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Prioritize emails and automate recurrent actions with Rules | Video

October 4, 2010

 This is video 3/5 of our series “Email and Time Management” I have 2 super tips for you. No. 1 is about prioritizing emails by making them stand out visually, with colors No. 2 shows how you can control incoming and outgoing mails, with Rules We are using Microsoft Outlook for the demo, but most other [...]

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Three super easy tips to optimize email follow-up | Video

June 25, 2010

 This is video 2/5  in our series “Email and Time Management” In the previous time management tutorial we discovered shocking statistics: 28% of a knowledge worker’s time is wasted every day on electronic interruptions!  Watch clip 1/5 to find out how you can avoid being trapped by constant interruptions. This month’s video, here below, is more down [...]

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Astonishing truths about time management and email | Video

May 21, 2010

 This is video 1/5 in our series “Email and Time Management” I talk about time management in general and show smart techniques for Microsoft Outlook and Google GMAIL users. If your messaging system is other, please watch anyway, many ideas are not product specific.

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